You can request a return within 100 days of receiving your Smartduvet.
To be eligible for a return, all components of the Smartduvet system must be returned, along with your order number and proof of purchase.
To start a return, email us at info@smartduvet.com or contact us through the chat. Items sent back without first requesting a return will not be accepted. If your return is accepted, we'll send you a prepaid shipping label and instructions.
If a part of the system is proven faulty, it will be exchanged at no cost to you.
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason. The same requirements apply: all components, order number and proof of purchase.
We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. Approved refunds are issued to your original payment method. Your bank or credit card company may take some time to post the refund. If more than 15 business days have passed since we approved your return, contact us at info@smartduvet.com.